Knowledge hub
Family program
Open an account for your children through the following steps:
Our dedicated banking program for families makes empowering your kids financially easy and secure. Manage their accounts and stay informed about all their transactions through our banking app.
How to open Child Account
Step 1 of 12
Tap on “Hub” located at the bottom of the main screen
A menu will appear with a list of options.
Step 2 of 12
Tap on “Family” from the list
You will be directed to the “Family” screen to add a child.
Step 3 of 12
Tap on “Add child” located at the bottom of the screen
You will be directed to the “Add child” screen from which you will have two options : either open an account for your child or link their account to yours.
Step 4 of 12
Tap on “Onboard” located beside your child’s name.
You will be directed to a screen to enter the necessary information.
Step 5 of 12
Enter the child’s national ID number, then tap on “Continue”
You will be directed to a screen to open an account, which contains a series of questions.
Step 6 of 12
Answer the questions, then tap on “Continue”
You will have a couple of questions to answer regarding your national identity.
Step 7 of 12
You will be directed to the “Add child” screen
Enter your child’s name and answer the question about whether your child holds other nationalities.
Step 8 of 12
You will be directed to a screen to select the account type
Select the account type you want to open, then tap on “Continue”.
Step 9 of 12
You will be directed to the “Set pin” screen
Enter your PIN, then tap on “Continue” to proceed to the terms and conditions.
Step 10 of 12
Review Terms and Conditions
After reviewing the terms and conditions, check the box at the bottom of the screen to agree. Then, tap on “Continue” to proceed to the next step.
Step 11 of 12
You will be directed to the “Review” screen
Review your child’s details, then tap on “Create account”.
Step 12 of 12
You’ve successfully opened an account for your child!
You will be contacted by the courier company for the delivery of the debit card. Upon receiving the card, activate it by tapping the “Activate” button next to your child's name. You can either scan the card or manually enter the last 4 digits.
Link your child’s account to yours
Step 1 of 5
Tap on “Hub” located at the bottom of the main screen
A menu will appear with a list of options.
Step 2 of 5
Tap on “Family” from the list
You will be directed to the “Family” screen to add a child.
Step 3 of 5
Tap on “Add child” located at the bottom of the screen
You will be directed to the “Add child” screen from which you will have two options : either open an account for your child or link their account to yours.
Step 4 of 5
Tap on “Link” located beside your child’s name
you will be directed to the successful screen
Step 5 of 5
You’ve successfully linked your child’s account to yours!
You can now start managing your child’s account.
Sign up now without fees
Manage your money anywhere, with secure mobile banking. Simply enter your mobile number and we’ll text you a download link so you can get it from the app store.
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