Open account

Open your Bank al Etihad account using your phone!

Dreading the trip to open your bank account? Don’t – because all you need is to download our app and complete a few simple steps! Our app is available on App Store, Google Play, and the Huawei app gallery, just search for Bank al Etihad!

How to open an account

Step 1 of 29

Download the Bank al Etihad app on your phone

Step 2 of 29

Open the app

You will be directed to a welcome screen containing several options.

Step 3 of 29

Tap on Become a customer located at the main bar

You will be directed to a screen containing the conditions that must apply for you to be able to open an account.

Step 4 of 29

Tap on "Continue" located at the bottom of the screen

You will be redirected to the “Select country” screen where you should select your current country of residence.

Step 5 of 29

Select Country

You will be redirected to a screen where you can swipe left or right to find out a little bit more about the features available on app.

Step 6 of 29

Tap on "Get started" located at the bottom of the screen

You will be directed to the “Verify your identity” screen which contains a list of steps to complete to create your account.

Step 7 of 29

Tap on "Continue" located at the bottom of the screen

You will be directed to the “Create new account” screen which contains a series of yes and no questions.

Step 8 of 29

Answer the questions then tap "Continue" located at the bottom of the screen

You will be directed to the “Create new account” screen where you can enter your email and phone number.

Step 9 of 29

Enter your email and phone number then tap on "Continue" located at the bottom of the screen

You will be requested to allow the app Camera access permission.

Step 10 of 29

Tap on Confirm to continue

You will be directed to the “Scanning the ID” screen where you can scan your ID.

Step 11 of 29

Tap on Got it located at the bottom of the screen

A frame will appear in the middle of the screen.

Step 12 of 29

Position the front of your ID in the frame

Wait for your ID to be scanned.

Step 13 of 29

Tap on Got it located at the bottom of the screen

A frame will appear in the middle of the screen.

Step 14 of 29

Position the back of your ID in the frame

Wait for your ID to be scanned, after which you will be directed to the “Taking selfie” screen which contains instructions for taking your selfie.

Step 15 of 29

Tap on Got it located at the bottom of the screen

A frame will appear in the middle of the screen.

Step 16 of 29

Place your face in the frame and wait for your photo to be taken

Your selfie and ID photo will be compared, after which you will be directed to the “Record selfie video” screen where you can record a selfie video of yourself reading your full name out loud.

Step 17 of 29

Tap and hold the white circle at the bottom of the screen while reading your name and release when done

You will be directed to the “Review selfie video” screen where you will be presented with two options.

Step 18 of 29

Tap on Submit video to continue or on Re-record video to try again

You will be directed to the “Confirm your details” screen which contains your ID information.

Step 19 of 29

Check ID information then tap on Confirm located at the bottom of the screen

You will be directed to the “Select your address” screen where you can either select your location on the map, or enter a new location in the search bar located at the top of the screen.

Step 20 of 29

Tap on Use location to select your location on the map, or enter an existing location in the search bar located at the top of the screen

You will proceed to the next step in entering your location data.

Step 21 of 29

Enter your location data then tap on Continue located at the bottom of the screen

You will be directed to the “Proof of address” screen where you can upload your proof of address by either taking a picture or uploading one from your phone.

Step 22 of 29

Upload your proof of address then tap on Continue located at the bottom of the screen

Skipping this step will generate a message to continue and upload your proof of address at a later time- tap Confirm to continue.

Step 23 of 29

Answer a few of questions then tap on Continue located at the bottom of the screen

After answering the questions you will arrive at the Terms and Conditions agreement.

Step 24 of 29

Tap on the box next to each field to agree to the Terms and Conditions and activate the Continue button located at the bottom of the screen

Note: All the boxes must be tapped to activate the Continue button The message “Choose a personal identification number for the ATM card” will appear.

Step 25 of 29

Tap on Got it located under photo of the card

You will be directed to the “Enter a pin” screen where you can enter the pin code for your ATM card.

Step 26 of 29

Enter your PIN then tap on Continue

You will be directed to the “Card delivery options” screen which contains options to specify the address where you want to collect your card.

Step 27 of 29

Review the address you want your card delivered to enter a new address then tap Continue

You will be directed to the “Create new account” screen where you can enter your username and password for the app.

Step 28 of 29

Enter your username and password then tap on Continue located at the bottom of the screen

You will be directed to a verification screen where you can enter the verification code sent to you through text message.

Step 29 of 29

Enter your verification code then tap on Validate located at the bottom of the screen

The message “Hold tight we’re working on it” will appear for a couple of minutes until your account is successfully opened. You will be contacted by the courier company to coordinate the delivery of your card.

Read the FAQ’s

How do I activate my account?

You can activate your account after receiving your debit card through the following steps:

Tap Activate account located at the bottom of the main screen You will be directed to the “Activate card” screen where you can scan your card, or enter the last four digits of the card number.
Enter your card details accordingly then tap on Continue located at the bottom of the screen You have now successfully activated your account.

What can I do if my ID won’t scan?

In order for your ID to be successfully scanned please make sure of the following:

The ID is in good condition and the information it contains is clear.
The ID is scanned in a well-lit environment.
There is no light reflection or glare on the ID when scanned.
The camera lens should be clean.
That the ID is placed on a flat, stable surface.
The ID is positioned within the frame shown on the screen.

Can I use a non-Jordanian phone number?

Yes, you can use mobile numbers for the following countries: Saudi Arabia, United Arab Emirates, Kuwait, Sultanate of Oman, Bahrain or Qatar.

Published:

21 September 2020

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