Knowledge hub
Family program
Open an account for your children through the following steps:
Our dedicated banking program for families makes empowering your kids financially easy and secure. Manage their accounts and stay informed about all their transactions through our banking app.
How to open Child Account
Step 1 of 12
Tap on “Hub” located at the bottom of the main screen
A menu will appear with a list of options.
Step 2 of 12
Tap on “Family” from the list
You will be directed to the “Family” screen to add a child.
Step 3 of 12
Tap on “Add child” located at the bottom of the screen
You will be directed to the “Add child” screen from which you will have two options : either open an account for your child or link their account to yours.
Step 4 of 12
Tap on “Onboard” located beside your child’s name.
You will be directed to a screen to enter the necessary information.
Step 5 of 12
Enter the child’s national ID number, then tap on “Continue”
You will be directed to a screen to open an account, which contains a series of questions.
Step 6 of 12
Answer the questions, then tap on “Continue”
You will have a couple of questions to answer regarding your national identity.
Step 7 of 12
You will be directed to the “Add child” screen
Enter your child’s name and answer the question about whether your child holds other nationalities.
Step 8 of 12
You will be directed to a screen to select the account type
Select the account type you want to open, then tap on “Continue”.
Step 9 of 12
You will be directed to the “Set pin” screen
Enter your PIN, then tap on “Continue” to proceed to the terms and conditions.
Step 10 of 12
Review Terms and Conditions
After reviewing the terms and conditions, check the box at the bottom of the screen to agree. Then, tap on “Continue” to proceed to the next step.
Step 11 of 12
You will be directed to the “Review” screen
Review your child’s details, then tap on “Create account”.
Step 12 of 12
You’ve successfully opened an account for your child!
You will be contacted by the courier company for the delivery of the debit card. Upon receiving the card, activate it by tapping the “Activate” button next to your child's name. You can either scan the card or manually enter the last 4 digits.
Link your child’s account to yours
Step 1 of 5
Tap on “Hub” located at the bottom of the main screen
A menu will appear with a list of options.
Step 2 of 5
Tap on “Family” from the list
You will be directed to the “Family” screen to add a child.
Step 3 of 5
Tap on “Add child” located at the bottom of the screen
You will be directed to the “Add child” screen from which you will have two options : either open an account for your child or link their account to yours.
Step 4 of 5
Tap on “Link” located beside your child’s name
you will be directed to the successful screen
Step 5 of 5
You’ve successfully linked your child’s account to yours!
You can now start managing your child’s account.
To manage a debit card
Step 1 of 3
Select your child’s debit card
You will be directed to the debit card’s main screen.
Step 2 of 3
Tap on “Settings”
You will be directed to the card’s settings screen.
Step 3 of 3
Adjust your card settings as preferred
From this screen, you can manage your ecommerce limit, adjust contactless settings, and set your ATM withdrawal limit. You can also enable the card’s magnetic strip and get help.
To issue prepaid card
Step 1 of 11
Tap on "Hub" located at the bottom of the main screen
A list of options will appear.
Step 2 of 11
Tap on “Family”
You will be directed to the family program screen.
Step 3 of 11
Click on the child that you want to issue the card for
You will be directed to a screen with your child’s account.
Step 4 of 11
Go to the card section and click on “New+”
You will be directed to a screen to choose the preferred card type “JOD” or “Multi-currency”
Step 5 of 11
Choose the preferred type of the card
You will be directed to the "Get Card" screen if you chose "multi-currency", issuance fees will be applicable
Step 6 of 11
Get card
You will be directed to fill out basic information
Step 7 of 11
Fill basic information
Filling out the “Card Title” and “Mobile Number” are optional. Tap on “Create Card” and you will be directed to "Add currencies" screen.
Step 8 of 11
Add currencies
Select the currencies you would like to use from the list (you can pick multiple currencies) and tap on “Continue”
Step 9 of 11
Complete to pay the fees.
Select one of the father's accounts to deduct the fees from, then click "Continue."
Step 10 of 11
Top up your card
Top up the card with the needed currency (this step is optional), then click "Continue" to issue the card.
Step 11 of 11
Success Screen
Your prepaid multi-currency / JOD card is now created!
To manage prepaid card
Step 1 of 4
Select the prepaid card that you want to manage or view its details
You will be directed to the card’s main screen.
Step 2 of 4
Tap on “Settings”
You will be directed to the card’s settings screen.
Step 3 of 4
Adjust your card settings as preferred
From this screen, you can check your PIN, control your ecommerce limit, adjust contactless settings, and set your ATM withdrawal limit. You can also print your card, terminate it, and get help.
Step 4 of 4
Go back to the card’s main screen
From this screen, you can top up the card by tapping the “+” symbol, freeze the card, or check its details, including the name on the card, card number, CVV, and expiration date.
Prepaid card printing
Step 1 of 7
From the card settings click on print card
You will be directed to a screen that shows the card printing options / tools that you can select from.
Step 2 of 7
Select your preferred printing option
Tap on "Continue" to proceed to the next step.
Step 3 of 7
Choose your preferred colour for the wearable
Tap on "Continue" to proceed to the next step.
Step 4 of 7
Read and agree to the terms and conditions
Once you carefully review the terms and conditions, check the "I agree to the terms and conditions" box and tap on "Continue".
Step 5 of 7
Enter the PIN code for your new card
Tap on "Continue" to proceed to the final step.
Step 6 of 7
Select the account from which you want the fees to be deducted from.
Tap on "Order now" to complete the process.
Step 7 of 7
Success Screen
Your prepaid multi-currency / JOD card is now created!
How to view Child's Transactions
Step 1 of 3
Click on the child's account that you want to view his transactions
You will be directed the "Family account" screen
Step 2 of 3
Scroll down to the "Transactions" section
You will find the historical transactions of your child's account
Step 3 of 3
Tap on "See all"
Your will be directed to a screen that shows all the historical transactions of your child's account.
Sign up now without fees
Manage your money anywhere, with secure mobile banking. Simply enter your mobile number and we’ll text you a download link so you can get it from the app store.
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