Knowledge hub
Pay Bills
Pay Bills
Whether you’re handling transactions or overseeing approvals as an admin, our guide provides step-by-step instructions to help you manage your tasks efficiently. Learn how to make payments, add and delete bills, and manage payment approvals with the following steps
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Step 1 of 4
Go to “Bills” from the toolbar on the left side of the screen
You will be directed to the “Bills” screen.
Step 2 of 4
Click on “+ Add new bill” located at the top of the screen
You will be directed to a popup window to add the details of the new bill.
Step 3 of 4
From the “Add new bill” window, fill in the necessary fields, then click on “+ Add”
You can either “make payment” or “+Add another”
Step 4 of 4
From the popup window, choose one of the following options
Click on "Make payment" to go to the "Pay bill" popup window.
Click on "+ Add another" to go to the "Add new bill" popup window to add another bill.
Click on "+ Add another" to go to the "Add new bill" popup window to add another bill.
Make a bill payment
Step 1 of 5
Click on “Make payment”
This will take you to the “Pay bill” popup window to choose the payment method.
Step 2 of 5
Choose the payment method
You will be asked to choose between accounts or credit cards.
Step 3 of 5
Click on “Accounts” or “Cards”
Select the account or card you want to use to make the payment.
Step 4 of 5
Enter the payment amount or switch on the “Pay due amount” toggle
Click on “Pay” to submit the payment for review.
Step 5 of 5
Your payment has been submitted for review
Click on “Close”.
Confirming the payment according to the permissions workflow
Step 1 of 5
Find the bill you want to approve or reject
Under “Outstanding bills”, you can find the bill you want to approve or reject. The bills you can approve or reject will have the status of “Pending” in orange next to them.
Step 2 of 5
Click on the more icon (…) next to the applicable bill
Select “Review payment”, “Confirm”, or “Decline”. You will be directed to review the payment.
Step 3 of 5
Review the details of the payment
Select “Decline” or “Confirm”.
Step 4 of 5
Click on “Confirm” to approve the payment
The payment will be approved and processed.
Step 5 of 5
Your payment has been approved and will be processed
To pay an existing bill
Step 1 of 3
Go to “Bills” from the toolbar on the left side of the screen
Under “All bills”, click on “Check balance” next to the relevant bill.
Step 2 of 3
Select the payment method and enter the payment amount
Click on “Pay” to submit the payment for review.
Step 3 of 3
Your payment has been submitted for review
Click on “Close”.
Delete a bill
Step 1 of 5
Go to “Bills” from the toolbar on the left side of the screen
You will be directed to the “Bills” screen.
Step 2 of 5
Select “Postpaid” or “Prepaid” depending on the bill type you want to delete
Then you can select the bills from under “All bills”.
Step 3 of 5
Under “all bills”
Check the box located on the left side of the bill you want to delete, then click on “Delete” located at the bottom of the screen.
Step 4 of 5
Delete Bill
You will be directed to a popup window to confirm your action.
Click on “Delete”.
Click on “Delete”.
Step 5 of 5
Your bill(s) has been successfully deleted!
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