Knowledge hub

Pay Bills

Pay Bills

Pay Bills

Whether you’re handling transactions or overseeing approvals as an admin, our guide provides step-by-step instructions to help you manage your tasks efficiently. Learn how to make payments, add and delete bills, and manage payment approvals with the following steps

Start now!

Step 1 of 4
Go to “Bills” from the toolbar on the left side of the screen
You will be directed to the “Bills” screen.
Add New Bill-01 Eng
Step 2 of 4
Click on “+ Add new bill” located at the top of the screen
You will be directed to a popup window to add the details of the new bill.
Add New Bill-02 Eng
Step 3 of 4
From the “Add new bill” window, fill in the necessary fields, then click on “+ Add”
You can either “make payment” or “+Add another”
Add New Bill-03 Eng
Step 4 of 4
From the popup window, choose one of the following options
Click on "Make payment" to go to the "Pay bill" popup window.
Click on "+ Add another" to go to the "Add new bill" popup window to add another bill.
Add New Bill-04 Eng

Make a bill payment

Step 1 of 5
Click on “Make payment”
This will take you to the “Pay bill” popup window to choose the payment method.
Make payment-EN-01
Step 2 of 5
Choose the payment method
You will be asked to choose between accounts or credit cards.
Make payment-EN-02
Step 3 of 5
Click on “Accounts” or “Cards”
Select the account or card you want to use to make the payment.
Make payment-EN-03
Make payment-EN-04
Step 4 of 5
Enter the payment amount or switch on the “Pay due amount” toggle
Click on “Pay” to submit the payment for review.
Make payment-EN-05
Step 5 of 5
Your payment has been submitted for review
Click on “Close”.
Make payment-EN-06

Confirming the payment according to the permissions workflow

Step 1 of 5
Find the bill you want to approve or reject
Under “Outstanding bills”, you can find the bill you want to approve or reject. The bills you can approve or reject will have the status of “Pending” in orange next to them.
Make payment-EN-07
Step 2 of 5
Click on the more icon (…) next to the applicable bill
Select “Review payment”, “Confirm”, or “Decline”. You will be directed to review the payment.
Make payment-EN-08
Step 3 of 5
Review the details of the payment
Select “Decline” or “Confirm”.
Make payment-EN-09
Step 4 of 5
Click on “Confirm” to approve the payment
The payment will be approved and processed.
Make payment-EN-10
Step 5 of 5
Your payment has been approved and will be processed
Make payment-EN-11

To pay an existing bill

Step 1 of 3
Go to “Bills” from the toolbar on the left side of the screen
Under “All bills”, click on “Check balance” next to the relevant bill.
Make payment-EN-12
Step 2 of 3
Select the payment method and enter the payment amount
Click on “Pay” to submit the payment for review.
Make payment-EN-13
Step 3 of 3
Your payment has been submitted for review
Click on “Close”.
Make payment-EN-14

Delete a bill

Step 1 of 5
Go to “Bills” from the toolbar on the left side of the screen
You will be directed to the “Bills” screen.
Delete Bills-01 Eng
Step 2 of 5
Select “Postpaid” or “Prepaid” depending on the bill type you want to delete
Then you can select the bills from under “All bills”.
Delete Bills-02 Eng
Step 3 of 5
Under “all bills”
Check the box located on the left side of the bill you want to delete, then click on “Delete” located at the bottom of the screen.
Delete Bills-03 Eng
Step 4 of 5
Delete Bill
You will be directed to a popup window to confirm your action.
Click on “Delete”.
Delete Bills-04 Eng
Step 5 of 5
Your bill(s) has been successfully deleted!
Delete Bills-05 Eng
Published:
12 September 2024
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